Refund policy

Returns & Refunds Policy

Last updated: August 4, 2026

Thank you for shopping at belo. We want you to love what you ordered. If something isn't right, here's how we make it right.

1. Our Refund Policy

We offer a 30-day refund on most belo items. To keep things simple, we do not require you to return the product to us. Once your request is approved, we issue your refund promptly — no return shipping, no hassle.

2. Items Not Eligible for Refund

The following items are final sale and cannot be refunded unless they arrive damaged or defective:
- Custom or personalized products (including custom wallets)
- Personal shopper / special-order items
- Gift cards
- Items marked "Final Sale" at checkout

For these items, we only offer a replacement or refund if the item is damaged, defective, or materially different from what was described.

3. How to Request a Refund

Contact us at beloshop2026@outlook.com within 30 days of delivery with:
- Your order number
- The item(s) you want a refund for
- The reason for the refund
- A photo of the item (required for damaged or defective claims)

We review every request and respond within 2 business days.

4. Refund Processing

Approved refunds are sent to your original payment method or issued as store credit, at your choice. You do not need to return the item to us. Refunds are processed within 5-7 business days after approval.

5. Non-Delivery Claims

If tracking shows delivered but you did not receive the package, please:
- Check with neighbors and household members
- Contact your local post office or carrier
- Email us at beloshop2026@outlook.com within 7 days of the marked delivery date

We cannot issue a refund when the carrier shows successful delivery with proof of delivery.

6. Duties, Taxes, and Original Shipping

Original shipping charges, customs duties, and taxes are non-refundable unless the refund is due to our error (wrong or defective item).

7. Exchanges

We do not offer direct exchanges. If you need a different size, color, or style, request a refund for the original item and place a new order.

8. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos. We will arrange a replacement or full refund.

9. Contact Us

Email: beloshop2026@outlook.com
Response time: within 24 business hours